High-end North Cornwall home
Aftercare partners for builders

Protect the client relationship after handover.

OnJuvo provides a structured local aftercare service for residential builders and project teams. We receive, record and coordinate post-handover issues while protecting clear responsibility for warranty work.

Less interruption for the project team. A better experience for the client. No attempt to take the builder's future projects.

Discuss an aftercare partnership
01   The value

A professional buffer between handover and business as usual.

Protect the relationship

Clients receive a responsive local point of contact who understands high-end homes and communicates in a way that reflects well on the builder.

Reduce interruption

Site managers and project teams are not pulled away from live projects by every minor request, access issue or routine follow-up.

Keep defects structured

Issues are logged clearly, evidence is gathered and genuine warranty matters are separated from maintenance, damage and owner requests.

02   Defined scope

Clear boundaries protect everyone.

01

Aftercare intake

  • Single local contact for the owner
  • Structured issue logging and photographs
  • Initial assessment and categorisation
  • Urgent matters escalated promptly
02

Coordination

  • Access arranged with owners and trades
  • Relevant project contractor contacted where authorised
  • Progress updates and appointment follow-up
  • Completion evidence recorded
03

Boundary management

  • Warranty work remains the builder's responsibility
  • Maintenance and owner damage identified separately
  • Variations or chargeable work approved before instruction
  • No approach for the builder's future construction projects
Luke Sampson attending a North Cornwall property
Experienced leadership

Construction knowledge at the point of contact.

OnJuvo is headed by Luke Sampson, whose background spans carpentry, site management, construction health and safety, residential handover and high-end property aftercare.

That experience allows issues to be described accurately, minor tasks to be resolved efficiently and specialist contractors to receive a useful brief rather than a vague client message.

Aligned, not competing

OnJuvo supports the builder's reputation and ongoing client relationship. We do not use aftercare access to pursue the builder's future projects.

03   Partnership process

Simple to introduce and easy to control.

01

Agree the boundary

Define properties, contacts, warranty routes, response expectations, approval limits and exclusions.

02

Introduce OnJuvo

The client receives a clear handover explaining who to contact and which matters remain with the builder.

03

Report and review

Issues are logged, actions are tracked and the builder receives proportionate updates with clear responsibility.

04   Typical matters

Handled locally, escalated intelligently.

Routine aftercare

Minor defects and practical requests

Door adjustments, sealant observations, small finishing issues, access for specialist trades and post-visit completion checks can be assessed and coordinated without repeatedly interrupting the project team.

Complex coordination

Specialist systems and recurring issues

Rooflights, gates, plant rooms, pools, ventilation and specialist doors are recorded accurately, with relevant installers involved and the owner kept informed through one point of contact.

Area of service

North Cornwall

Supporting residential builders and completed high-end homes across the North Cornwall coast.

Port Isaac Rock Polzeath Daymer Bay Trebetherick St Minver Wadebridge Padstow Trevone Constantine Bay Trevose Porthcothan Mawgan Porth
Builder enquiries

Extend the quality of your handover.

Tell us about your completed properties, current aftercare burden and the boundary you want to maintain.